Frequently Asked question

Although you can book on the same day, it is important to make your reservation as early as possible, as you might find that there is no availability, especially during peak season. You can book directly on our website. If you have any question, you can contact us via WhatsApp or email. Remember that if you follow us on social media, you can take advantage of the promotions that are published.

Yes, at no extra cost. You just need to notify us in advance via WhatsApp or email.

When making a reservation, you are reserving the type/group of vehicle, not the exact model. If you have any preference regarding the model, color, or type of fuel, let us know and we will take it into account. Although we will do our best, we cannot guarantee that the preferred option will be available at the time of rental. If, when picking up the vehicle, we do not have the type/group you reserved, we will provide you with one of a higher category at the lower price.

The rental payment is made at the time of picking up the vehicle. Payment can be made by credit or debit card. The cardholder must be present at the time of payment, although it is not necessary for the person paying to be the driver.

Yes. The deposit amount varies depending on the coverage selected. In city offices, the deposit is refunded at the time of returning the vehicle as long as the office is open and the keys are not left in the drop box. In the case of airports, your deposit will be returned within 7 days after the vehicle is returned.

At Malco, we are ethical; there are no hidden fees or surprises. The final rental price is given from the start. If you have coverage with a deductible, in the event of returning the vehicle with damages, you must pay the deductible amount for the repair of our car, provided the damage was not caused by negligence; in that case, you would have to pay the full repair cost. If you have coverage without a deductible, in case of damages, even if they are your fault, you do not have to pay for the repair of our car, unless it was caused by negligence. In no case are the vehicle's underbody, roof, wheels, or interior covered. By negligence, we mean when the driver makes improper use of the vehicle, such as entering a very low garage with a high van, driving on unsuitable roads, refueling the car with the wrong type of fuel, losing keys, etc. In such cases, the coverage does not apply and the customer must bear the full cost of repairing the vehicle.

You must be at least 21 years old and have held a driver's license for more than one year. If you are between 21 and 24 years old, you can drive as long as you obtained your driver's license at least one year before the rental date and pay the additional charge for being a young driver. Regarding the maximum driving age, we have no restrictions as long as your driver's license is valid and you are able to drive without issues. You must have your ID, NIE, or passport, and a valid driver's license (expired documents are not accepted). You must present the originals of both documents when picking up the vehicle; photocopies or photos are not accepted. If you do not present a Spanish, European, or UK driver's license, you will need to present an international license along with your original driver's license from your country.

Only the individuals listed on the contract are permitted to drive the vehicle. Additional drivers (who meet the requirements) can be added with an extra charge. If the driver is not listed on the contract, in the event of a police check or a traffic accident, you may face serious problems.

No. All our vehicles are driven with a standard category B license, the regular car license.

No, our vehicles can only be used within the Spanish mainland.

We offer rentals for periods of 24 hours: for 1 day, 2 days, 3 days... as needed. We also rent vans for half-day periods (3 or 4 hours). If you need a quote for long-term rental (monthly or annual), please contact us as we also handle that type of rental.

You must visit our office before the contract expires, mainly so that if the police stop you, they can see that everything is in order, or in case of an accident (coverage will not apply if the incident occurs outside the rental period).

No. The mileage is limited, but we are flexible regarding your needs. Let us know approximately how many kilometers you will drive, and we will provide you with the best possible price.

Full-to-full. Fuel is not included in the rental price. We provide the car with a full tank, and you must return it full as well. If you do not return it full, we will charge you for the missing fuel plus an additional refueling fee.

The vehicle can be returned at any of our offices, provided you notify us in advance. This service incurs an extra charge. It is very important that you inform us beforehand so we can provide instructions for the return, depending on the office you choose.

Yes, in the case of city offices, where we have parking for the vehicle and a drop box for the keys. This service is free of charge. When the office opens, we will check that everything is in order and process the refund of your deposit accordingly. In the case of airports, there are specific schedules based on flight times.

You can check the schedules of our different offices on Google and on our website.

Rentals are generally for 24-hour periods, but we always allow a 30-minute grace period. If you are late, you will incur an extra charge or be charged for an additional day, depending on the delay. For half-day rentals, returning later than the agreed time will result in a charge for a full day.

In the event of a breakdown, you must call the roadside assistance number provided in the contract, and assistance will come to resolve the issue wherever you are. In the case of an accident, whether it is your fault or the other driver's fault, you must correctly fill out the accident report found in the vehicle's glove compartment. You can call us or the police for assistance in completing it, as it is very important to fill it out correctly.

If the fine is issued to you as the driver for speeding or any other infraction you have committed, the fine will be issued in your name and you will be responsible for paying it. If the fine is due to a vehicle fault, such as failing the ITV inspection, the fine will be directed to the owner of the vehicle, that is, Malco, and we will take care of it.

Yes, we offer both manual and automatic transmission vehicles. When booking, you can choose whether you want manual or automatic.

Yes. We have refrigerated vans suitable for transporting cargo at temperatures as low as -20°C. If you only need them for isothermal purposes, you can rent a refrigerated van without activating the cooling system, which reduces energy consumption.

Yes. If you need a vehicle with a tow bar or roof rack, please contact us to see what vehicles we have available with those features.

Yes. We have snow chains available for all our vehicles, which you can rent along with the vehicle. Let us know so we can prepare them.

Yes, along with the vehicle, you can also rent baby seats and boosters, which we ask you to install yourself for the safety of your little ones.